Terms & Conditions


Merchant Account Terms

All purchases that are charged to a Blue Ridge Sign Supply Merchant Account (in-house charge account) and made on the behalf of any business or individual shall be paid within 30 days of receiving invoice.

When any purchase is charged to your Merchant Account an email Order Confirmation is emailed to the account holder to notify the account holder that a charge has occurred. The account holder shall have three business days to dispute the charge in writing after receipt of the Order Confirmation Receipt.

All undisputed charges shall be considered valid and payable. A late charge of 1.5% per month shall be applied to all late payments.


Returns & Exchanges

Blue Ridge Sign Supply reserves the right to refuse credit for any items that have been used, misused, or damaged by the customer in any way.

  • Any purchased item that is not excluded as described may be returned at the customers shipping expense for full store credit within 30 days of purchase. All returned items must be returned in original packaging. 
  • Blue Ridge Sign Supply reserves the right to refuse credit for any item damaged while being shipped to customer if the customer does not refuse the shipment or sign for the item as damaged.
  • Any Custom items, cut substrates or cut roll products are not eligible for return unless proven defective or mis-shipped.
  • Restocking fees of 20% of purchase and shipping fees will be applied on any returned item. Items shipped by a manufacturer or supplier on behalf of Blue Ridge Sign Supply will be returned to the manufacturer or supplier, not the Blue Ridge Sign Supply, Inc.
  • Blue Ridge Sign Supply is not responsible for additional labor charges or material costs due to damaged, defective and/or incorrect product.

Return Exceptions

We are unable to accept returns or exchanges on the following items:

  • Custom, special order or other and non-stock items
  • Items that have been installed or used

Pricing

Prices may change without notice.


Warranties

  • Customer will receive store credit for any product that is claimed "defective" within 10  business of notifying Blue Ridge Sign Supply and returning product. Blue Ridge Sign Supply has the right to re-invoice the customer at a future date for the product if the product is determined by Ridge Sign Supply or the product manufacturer to not be defective.
  • Blue Ridge Sign Supply, Inc. has no expressed warranties beyond the stated warranties of the product manufacturers. Under no circumstances shall Blue Ridge Sign Supply be held liable for any additional labor or production costs incurred from any defective products.


Remittance Payment Address

Blue Ridge Sign Supply, Inc.
455 N Louisiana Ave, Unit C1
Asheville, NC 28806


NSF Checks

There is a $25.00 fee for NSF checks.